Full Time IT Coordinator

The IT Coordinator will be responsible for deploying and maintaining hardware (like laptops), software, and providing technical support to CloudKettle team members.

Work will be completed onsite at the CloudKettle office in Halifax, NS on a CloudKettle provided MacBook.

To apply, please submit a resume and cover letter via email to careers@cloudkettle.com

Location

Halifax, NS

Responsibilities

As an IT Coordinator you will:

  • Assist in the deployment and maintenance of hardware, software and other solutions for CloudKettle team members
  • Research and provide advice on software updates and improvements in CloudKettle’s existing tech stack to leverage and deploy new features or security measures
  • Provide troubleshooting and technical support to team members
  • Provide advice on protocols and solutions for the use of IT across the company
  • Monitor system and network performance
  • Perform maintenance activities like updates and upgrades
  • Ensure IT documentation is kept up to date
  • Follow security procedures for the use of IT resources
  • Assist in CloudKettle adherence to SOC 2, HIPAA, and other compliance frameworks
  • Administer Jira and Salesforce software as required
  • Conduct Functional Testing on software customizations prior to it being delivered to clients for User Acceptance Testing
  • Participate in team meetings to communicate status and give recommendations
  • Assist with the planning and scheduling of ongoing training
  • Perform other ad-hoc projects or tasks as assigned

Experience Requirements

  • Must be legally eligible to work in Canada and can show proof of citizenship or visa
  • Experience with networking configuration and maintenance
  • Hands-on experience with troubleshooting and repairing IT issues in a help desk technical capacity
  • Experience configuring and deploying MacBooks and the G-Suite ecosystem is an asset
  • Experience using Jira is an asset
  • Excellent communication and analytical skills
  • Strong attention to detail
  • A well-developed sense of humor

Benefits

  • Subsidized career training
  • A flat and modern work-culture

To apply, please submit a resume and cover letter via email to careers@cloudkettle.com

Hours:

Must work onsite at our office location in Halifax. This is not a remote position.

Sign up for the latest tips & news from CloudKettle

Thank you for subscribing.